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At ‘LaundryBar’, we uphold the highest standards of professionalism and ethics in all our business and professional activities. As part of our commitment to good corporate governance, ‘LaundryBar’ has established a Whistle Blowing Policy that provides avenues for the objective investigation and resolution of legitimate concerns. We encourage individuals to raise concerns about illegal, unethical, or questionable practices with the assurance of confidentiality and without fear of reprisal.

𝐖𝐡𝐚𝐭 𝐢𝐬 𝐖𝐡𝐢𝐬𝐭𝐥𝐞 𝐁𝐥𝐨𝐰𝐢𝐧𝐠?

Whistleblowing refers to the voluntary disclosure of inappropriate, unethical, or unlawful behavior and practices by ‘Laundrybar’s’ management or employees. This includes how employees, customers, and investors are treated. The following conduct is considered improper and reportable for whistleblowing, though the list is not exhaustive:

  • Any unlawful or illegal activities, whether criminal or breach of civil law
  • Breach of policies and/or procedures
  • Fraud, theft, embezzlement, or dishonesty
  • Corruption/bribery
  • Bullying and harassment
  • Actions that pose physical danger/harm to individuals or risk damage to properties/assets
  • Forgery or alteration of any documents belonging to ‘LaundryBar’, customers, another Financial Institution, or agents of the Company
  • Poor or unethical sales practices, including mis-selling
  • Profiteering due to insider knowledge
  • Gross mismanagement or dereliction of duties
  • Conflict of interest
  • Misuse of position or information
  • Any other similar or related irregularities

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐑𝐚𝐢𝐬𝐞 𝐚 𝐂𝐨𝐧𝐜𝐞𝐫𝐧?

Anyone who comes across inappropriate practices within ‘LaundryBar’ has the right to blow the whistle. This policy applies to all matters involving ‘Laundrybar’s’ employees (including former employees, regardless of employment status), customers, and any other stakeholders or individuals providing services to the organization, including consultants, vendors, independent contractors, external agencies, and anyone with a business relationship with ‘LaundryBar’.

𝐇𝐨𝐰 𝐭𝐨 𝐌𝐚𝐤𝐞 𝐚 𝐃𝐢𝐬𝐜𝐥𝐨𝐬𝐮𝐫𝐞?

We take whistleblowing seriously, and your concerns matter to us. If you wish to disclose any improper practices occurring within ‘LaundryBar’, you can do so through any of the following dedicated reporting channels:

  1. Email to
  2. Send via post to: Chairman, Group Audit Committee ‘LaundryBar’ [13, Jalan Perindustrian 1B, Industri, Desa Aman Puri, 52200 Kuala Lumpur, Federal Territory of Kuala Lumpur]
  3. Additional channels for submission of disclosures by ‘LaundryBar’ employees: a. “Have Your Say” mailbox located at various divisions. b. Email to c. Email, phone, or write directly to the Chairman of ‘LaundryBar’ Group Audit Committee, Group Chief Executive Officer, Group Chief People Officer, and/or Group Chief Internal Auditor, based on the nature, type, or category of disclosure to be made. d. Employees of the Group Corporate Assurance Division may direct their disclosure to the Group Chief People Officer directly or via the “Have Your Say Mailbox” or to 03-6279 9010.

Alternatively, whistleblowers may report directly to relevant government or regulatory authorities and enforcement agencies in Malaysia, as prescribed by the Whistleblower Protection Act 2010, such as Bank Negara Malaysia (BNM), Malaysian Anti-Corruption Commission (MACC), Association of Banks Malaysia (ABM), Police, etc.

To facilitate an investigation, please include the following information when making a disclosure, if possible and applicable:

  • Brief description of the misconduct
  • Date and location of the incident
  • Identity of the wrongdoer
  • Particulars of witnesses, if any
  • Supporting evidence and/or documents
  • Other details deemed useful to facilitate screening and action

It is encouraged that the whistleblower disclose their personal details to enable the relevant parties conducting the investigation to contact them for further information, including name and contact details ( and/or 03-6279 9010).

How Does ‘LaundryBar’ Handle Whistleblower Information?

After examining the disclosed information, the Group Chief Internal Auditor (or Head of Internal Audit of respective country) will consult with the designated Non-Executive Director and determine if an investigation is warranted or if other actions need to be taken.

Depending on the investigation’s outcome, the Group Chief Internal Auditor (or Head of Internal Audit of respective country) will recommend appropriate action(s) to the Management, with the designated Non-Executive Director being briefed on the matter.

𝐖𝐡𝐢𝐬𝐭𝐥𝐞𝐛𝐥𝐨𝐰𝐞𝐫 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧

‘LaundryBar’ is committed to treating all disclosed information, including the whistleblower’s identity, with strict confidentiality. All personnel involved in a whistleblowing case must protect the whistleblower’s identity and witnesses from unauthorized disclosure before, during, and after an investigation.

We also pledge to protect the whistleblower from harassment, retaliation, victimization, and recrimination arising from making a good-faith disclosure. However, circumstances may arise where the whistleblower’s identity needs to be revealed on a need-to-know basis (e.g., requirement to testify in court). In such cases, ‘LaundryBar’ will discuss and seek consent from the whistleblower before proceeding.

Protection will be removed if it is found that the whistleblower was also involved in the improper conduct or if the disclosures were made in bad faith.

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐨𝐟 𝐖𝐡𝐢𝐬𝐭𝐥𝐞𝐛𝐥𝐨𝐰𝐞𝐫

The whistleblower must make the disclosure in good faith and reasonably believe that the information and allegations are substantially true. Additionally, the whistleblower should not be acting for personal gain, and if the case involves the complainant’s personal interests, it must be informed at the outset.

At ‘LaundryBar’, we take your concerns seriously and remain dedicated to upholding the highest standards of ethics and transparency. Your commitment to ensuring a responsible and accountable organization is highly valued.

For any banking inquiries or to register instructions, provide feedback, or file complaints regarding your ‘LaundryBar’ Accounts, please contact us via 03-6279 9010